“AI identifies the propensity for churn and why that potential exists and recommends areas to improve a customer’s experience. Then human beings can work with the customer to solve these challenges so their time investment focuses on the human experience, not the laborious data collection and analysis.”
The article, authored by Thomas Lah, emphasizes the pivotal shift within the tech industry from growth-focused strategies to prioritizing profitability, coinciding with the increasing role of artificial …
