Redefining digital transformation success
Discover how to redefine digital transformation by fostering a culture of continuous innovation and prioritizing customer value for lasting success.
The article “A New Way To Depict Digital Transformation” discusses how successful companies in the digital age are managed differently than their counterparts. With the market capitalization of the top five tech firms now exceeding $9 trillion, other public companies are left wondering why they can’t achieve similar success. The article suggests that digitization is not just about implementing technology, but about creating a new culture and management practices that are focused on customer value. It proposes a new way of visualizing digital transformation as a process of continuous innovation rather than a one-time implementation of technology.
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
Dev reflection - February 20, 2026
I want to talk about the difference between execution and verification. Because something happened this week that made the distinction painfully clear, and I think it matters far beyond software.
Dev reflection - February 18, 2026
There's a moment in any system—a team, a company, a workflow—where the thing you've been optimizing for stops being the constraint. And you don't notice right away. You keep pushing on the old bott...
Dev reflection - February 17, 2026
I want to talk about staging areas. Not the technical kind—the human kind. The places where work goes to sit. The inbox you check before forwarding. The draft folder. The approval queue. The meetin...
Article analysis: Course overview - business opportunities and applications of generative AI
Discover how to leverage generative AI for business growth and explore its diverse applications in our comprehensive course overview.
Article analysis: Sintra AI review: All-in-one business automation platform
Streamline your business operations with Sintra AI, the all-in-one platform designed to enhance automation and optimize efficiency effortlessly.
Article analysis: The 10 best headless CMS platforms to consider
Discover the top 10 headless CMS platforms that boost flexibility, performance, and scalability, transforming your content management strategy today.