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Paul Welty, PhD AI, WORK, AND STAYING HUMAN

Progressive web apps on iOS are here_?

Discover how iOS 11.3 introduces Progressive Web Apps, their features, challenges, and what developers need to know for optimization.

With iOS 11.3, Apple has silently added support for the basic set of new technologies behind the idea of “Progressive Web Apps” (PWAs). It’s time to see how they work, what are their abilities and challenges, and what do you need to know if you already have a published PWA….

Read full article at the publisher’s site: https://medium.com/@firt/progressive-web-apps-on-ios-are-here-d00430dee3a7

Why customer tools are organized wrong

This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.

Infrastructure shapes thought

The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.

Server-side dashboard architecture: Why moving data fetching off the browser changes everything

How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.

The work of being available now

A book on AI, judgment, and staying human at work.

The practice of work in progress

Practical essays on how work actually gets done.

Manual fluency is the prerequisite for agent supervision

You cannot responsibly automate what you cannot do manually. AI agents speed up work for people who already know how to do it. They do not replace the need to learn the work in the first place.

The gun you didn't need

Every organization has loaded weapons lying around that nobody remembers loading. The most dangerous capability in any system is the one you built 'just in case.'

Nobody promotes you to operator

There's a moment in every project where the work stops being about building and starts being about keeping things running. Nobody announces this transition. Nobody gives you new tools for it. And most people keep building long past the point where they should have stopped.