Productivity and offices
Discover why traditional offices boost productivity and remain essential despite the rise of remote work. Uncover the truth behind workplace effectiveness.
“Unfortunately for the believers, new research mostly runs counter to this, showing that offices, for all their flaws, remain essential."—The working-from-home illusion fades
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The most important thing a leader can build is the conversation that happens when they leave the room. Today, five departments started sharing fixes, cracking jokes, and solving each other's problems — without being asked.
I ran my AI agency's first real engagement. Here's everything that happened.
Five AI personas. One client onboarding. Fifteen minutes of things going wrong in instructive ways.
The costume just got cheap
If 80 percent of what you thought was judgment turns out to be pattern recognition, what does that say about you? Not about your job — about you.
The challenges of remote collaboration
Discover effective strategies to overcome the unique challenges of remote collaboration and enhance teamwork from home.
The future of American jobs
Explore how AI and e-commerce will reshape American jobs by 2030, and discover the opportunities for workers in evolving industries.
AI offers relief from email overload
Transform your email management with AI tools that help triage and compose replies, making remote work more efficient and sustainable.