Mastering tools like make and Zapier
Unlock efficiency and reduce costs by mastering Make and Zapier to build tailored tech stacks and streamline your business operations.
This should really mention that tools like Make and Zapier are critical to making all this work.
“That jargon translates to giving businesses the ability to free themselves from a monolithic architecture to create tech stacks, applications, and services that are specifically designed to their needs. It vastly reduces costs, speeds up development, and is incredibly flexible."—Forget gen AI for now: these are the martech trends you really need to know about - Tech.eu
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The headcount lie
The assumption that work scales with people is so embedded in how organizations think that questioning it feels like questioning gravity. But one operator just ran ten parallel operations in a single day. The unit of capacity isn't the person. It's the decision-maker.
AI and the Götterdämmerung of Work
Work is dead. And we have killed it. AI didn't defeat the myth that human value comes from reliable output — we built the systems that exposed it. What comes next isn't replacement. It's revaluation.
Everything pointed at ghosts
Most organizations are measuring work they stopped doing years ago. The dashboard is green. The reports are filed. Nobody realizes the entire apparatus is pointed at ghosts.
The impact of AI on white-collar jobs
Explore how AI transforms white-collar jobs, highlighting the balance between automation and the enduring value of skilled human work.
The threat of AI to white-collar jobs
Explore how AI threatens high-wage white-collar jobs, challenging talent and market dynamics in today's workforce landscape.
Remote work is here to stay despite in-person mandates, this economist says
Explore why remote work persists despite RTO mandates, and how hybrid models can enhance equity and collaboration in the evolving workplace.