Leading for digital culture creation
Empower your organization by embracing digital culture; learn how effective leadership fosters intentional decision-making and nurtures innovation.
“In the digital era, the leader as an organizational midwife is typically a chief experience officer or a people leader who takes on the role and responsibilities of someone who nurtures a culture in which decisions on how something should and should not be used are made deliberately and intentionally by everyone.” (The art of leading in the AI age)
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The smartest code you'll ever delete
The most dangerous kind of waste isn't the thing that doesn't work. It's the thing that works beautifully and shouldn't exist.
The first real user breaks everything
Your product works until someone actually uses it. The gap between 'works in dev' and 'works for a person' is where most systems fail — and most organizations avoid looking.
The loop nobody bothers to close
Most systems observe. Almost none learn. The difference is a feedback loop — and the boring cleanup work that makes it possible.
The future focuses on durable skills
Explore how durable skills are vital for thriving in an automation-driven future and why they will outlast technical expertise.
Many businesses are not yet prepared to fully reap the benefits of AI.
Unlock AI's true potential for your business by integrating it into your strategy, boosting productivity, and enhancing customer experiences.
Artificial intelligence could hit three in five workers — Possibly replacing their jobs. The warning comes in a new international monetary fund report on the future of work. It warned of lower sala…
AI could replace three in five workers, warns an IMF report, signaling potential job loss and lower salaries. Discover the implications for the future of work.