Influence in the AI Era: Why Human Skills Still Matter
I read this and couldn’t agree more: human skills are the linchpin in the age of AI. The article argues that while AI can automate tasks, it can’t replicate empathy or the nuance of genuine human interaction. This isn’t just about keeping jobs. It’s about enhancing them. Empathy and leadership are not replaceable attributes; they are the catalysts for AI’s true potential. Imagine a world where technology supports human connection rather than replaces it. Are we ready to embrace that vision, or will we let machines lead the way? Let’s ensure the future remains human-centered.
Featured writing
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Busy is not a state
We've built work cultures that reward activity, even when nothing actually changes. In technical systems, activity doesn't count—only state change does. This essay explores why "busy" has become the most misleading signal we have, and how focusing on state instead of motion makes work more honest, less draining, and actually productive.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Books
The Work of Being (in progress)
A book on AI, judgment, and staying human at work.
The Practice of Work (in progress)
Practical essays on how work actually gets done.
Recent writing
Dev reflection - January 29, 2026
So here's something I've been sitting with. You finish a piece of work. You ship it. Everything looks good. And then production starts teaching you that you weren't actually done.
Dev reflection - January 28, 2026
So here's something I've been sitting with lately. There's this gap—a subtle one—between a system that's running and a system that's actually working. And I don't mean broken versus not broken. I m...
Textorium is live on the App Store
Textorium launches on Mac App Store - a native editor for Hugo, Jekyll & Eleventy that manages hundreds of posts with table views and smart filtering.
Notes and related thinking
Redefining Leadership: Embracing Human Judgment Amid AI Disruption
This article offers a critical perspective on how AI is reshaping the job market and challenges leaders to focus on uniquely human skills like judgment and responsibility, providing valuable insights for anyone interested in the future of work and leadership.
AI Slop: The Hidden Cost of Poor Integration
This article challenges the notion that job crafting is the key to successful AI integration, offering a fresh perspective on the importance of a clear strategy to prevent chaos and enhance organizational efficiency.
Bookmark: New ways to brand your product knowledge base
Elevate your brand with Aha! Knowledge's advanced customization features for product knowledge bases, enhancing user trust and navigation.