Industry-driven microcredentials

Explore how industry-driven microcredentials meet the demand for on-the-go skills development, enhancing competencies and career prospects.

“The essence of MC reflects competencies required by the industry. Further, it reflects a trend toward on-demand, short-form skills development focused on competencies and specific abilities."—Microcredentials: Why Industry Is in the Driver’s Seat

Featured writing

Why customer tools are organized wrong

This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.

Infrastructure shapes thought

The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.

Server-side dashboard architecture: Why moving data fetching off the browser changes everything

How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.

Books

The work of being available now

A book on AI, judgment, and staying human at work.

The practice of work in progress

Practical essays on how work actually gets done.

Recent writing

The second project problem

Your system works. Then you try it somewhere else and it falls apart. The gap between 'works here' and 'works anywhere' is where most automation dies — and most organizations never look.

The smartest code you'll ever delete

The most dangerous kind of waste isn't the thing that doesn't work. It's the thing that works beautifully and shouldn't exist.

The first real user breaks everything

Your product works until someone actually uses it. The gap between 'works in dev' and 'works for a person' is where most systems fail — and most organizations avoid looking.

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