How chatbots are taking jobs

Explore how chatbots are transforming the job market, displacing customer service roles and prompting workers to pivot to hands-on professions.

The article reports on how many people who worked in customer service jobs have lost their employment due to the rising popularity of chatbots. By interacting with customers over the Internet, chatbots have replaced some roles that were formerly carried out by human staff. Now, many former customer service workers have turned to new professions such as dog-walking or air conditioning repair, which require human skills and are less susceptible to being taken over by automation.

ChatGPT Took Their Jobs. Now They Walk Dogs and Fix Air Conditioners

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