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Drafts is great!
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The smartest code you'll ever delete
The most dangerous kind of waste isn't the thing that doesn't work. It's the thing that works beautifully and shouldn't exist.
The first real user breaks everything
Your product works until someone actually uses it. The gap between 'works in dev' and 'works for a person' is where most systems fail — and most organizations avoid looking.
The loop nobody bothers to close
Most systems observe. Almost none learn. The difference is a feedback loop — and the boring cleanup work that makes it possible.
Busy was always avoidance
Staying busy kept you from noticing where you were. AI didn't create the abyss—it just forced you to look.
The one-person company advantage: Why coordination overhead is the new competitive liability
Unlock the power of one-person operations as they outpace traditional teams by leveraging AI, minimizing coordination costs, and enhancing decision speed.
Bookmark: Workers who use AI are more productive at work—But less happy, research finds
AI boosts workplace productivity but may diminish creativity and job satisfaction. Explore the paradox of efficiency versus fulfillment in this insightful...