DOES18 London - The PMO is dead, long live the PMO - Jonathan Smart & Morag McCall
Jonathan Smart, Head of Working Ways, BarclaysBarclays started focusing on continuous improvement in enterprise-wide agility and DevOps in 2015. As per the Theory of Constraints, focusing on the biggest constraint to flow, we have been shifting left in the end to end value stream, into Portfolio Man…
Read full article at the publisher’s site: https://www.youtube.com/watch?v=R-fol1vkPlM

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