"CYPHER Learning: Revolutionizing Education Platforms"
The key insights from this article are that CYPHER Learning offers an integrated platform for content development and delivery, providing personalized learning at scale. It aims to address the challenges of creating and delivering courses quickly and efficiently, with features such as gamification, competencies, and assessments. The platform supports multiple languages and offers a mobile app for easy learning access. CYPHER Learning has received numerous awards and positive reviews, and its CEO has been featured in press coverage discussing AI in education.
Original article: We are leading the necessary disruption of learning platforms
Featured writing
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Busy is not a state
We've built work cultures that reward activity, even when nothing actually changes. In technical systems, activity doesn't count—only state change does. This essay explores why "busy" has become the most misleading signal we have, and how focusing on state instead of motion makes work more honest, less draining, and actually productive.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Books
The Work of Being (in progress)
A book on AI, judgment, and staying human at work.
The Practice of Work (in progress)
Practical essays on how work actually gets done.
Recent writing
Dev reflection - January 31, 2026
I've been thinking about what happens when your tools start asking better questions than you do.
Dev reflection - January 30, 2026
So here's something that happened yesterday that I'm still thinking about. Seven different projects—completely unrelated work, different domains, different goals—all hit the same wall on the same d...
Dev reflection - January 29, 2026
So here's something I've been sitting with. You finish a piece of work. You ship it. Everything looks good. And then production starts teaching you that you weren't actually done.
Notes and related thinking
The IMF Warns About AI's Impact on Inequality
IMF warns AI could deepen global inequality, urging policymakers to implement safety nets and retraining programs to protect vulnerable workers.
Discover how generative AI is more likely to augment jobs rather than replace them, transforming tasks and creating new opportunities for efficiency and innovation.
Explore how generative AI enhances jobs by automating tasks, fostering efficiency, and creating new opportunities instead of replacing human roles.
Atlassians choose where they work, every single day. Download our free report to see what we’ve learned as a result.
Explore Atlassian's insights on flexible work policies and employee satisfaction. Download the free report to learn from their distributed work experience.