Boosting productivity with AI
Unlock your potential by leveraging AI tools to enhance productivity and streamline workflows for you and your team.
“the AI tool based its suggestions on the work style and outputs of the company’s most productive agents, and therefore spread their pattern of behavior to newer and less skilled workers” (Measuring the productivity impact of generative AI)
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The second project problem
Your system works. Then you try it somewhere else and it falls apart. The gap between 'works here' and 'works anywhere' is where most automation dies — and most organizations never look.
The smartest code you'll ever delete
The most dangerous kind of waste isn't the thing that doesn't work. It's the thing that works beautifully and shouldn't exist.
The first real user breaks everything
Your product works until someone actually uses it. The gap between 'works in dev' and 'works for a person' is where most systems fail — and most organizations avoid looking.
The future focuses on durable skills
Explore how durable skills are vital for thriving in an automation-driven future and why they will outlast technical expertise.
Leading for digital culture creation
Empower your organization by embracing digital culture; learn how effective leadership fosters intentional decision-making and nurtures innovation.
Article analysis: The rise of the micro-credentials movement: Validating skills beyond traditional degrees
Explore how micro-credentials bridge skill gaps, enhance hiring, and offer affordable, flexible learning options for today's workforce demands.