Bookmark: Research: How Gen AI Is Already Impacting the Labor Market
In a fascinating study by Harvard Business Review, researchers explore how generative AI tools like ChatGPT are reshaping the gig economy, revealing both challenges and opportunities. The article offers a deep dive into how AI advancements are impacting job posts, requirements, and pay structures in the online labor market. This research suggests that while AI poses certain threats, it also opens up new avenues for innovation and workforce growth that resonate with my longstanding views on digital transformation. It’s a compelling examination of AI’s potential to fundamentally alter our economic landscape.
Since I do not have direct access to the article’s text, I can’t provide an exact quote. However, you may refer to a key idea from the summary, such as the transformative potential of generative AI in altering job roles and economic structures, as this seems central to the article’s argument. If you are able to access the text directly, consider identifying a passage that captures the article’s core thesis or a particularly poignant insight related to the impact of generative AI on the labor market.
Featured writing
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Busy is not a state
We've built work cultures that reward activity, even when nothing actually changes. In technical systems, activity doesn't count—only state change does. This essay explores why "busy" has become the most misleading signal we have, and how focusing on state instead of motion makes work more honest, less draining, and actually productive.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Books
The Work of Being (in progress)
A book on AI, judgment, and staying human at work.
The Practice of Work (in progress)
Practical essays on how work actually gets done.
Recent writing
Dev reflection - January 31, 2026
I've been thinking about what happens when your tools start asking better questions than you do.
Dev reflection - January 30, 2026
So here's something that happened yesterday that I'm still thinking about. Seven different projects—completely unrelated work, different domains, different goals—all hit the same wall on the same d...
Dev reflection - January 29, 2026
So here's something I've been sitting with. You finish a piece of work. You ship it. Everything looks good. And then production starts teaching you that you weren't actually done.
Notes and related thinking
AI and the Canadian Workforce: A New Era of Jobs and Skill Development
Explore how AI reshapes jobs and skills in Canada, driving workforce evolution and new opportunities for growth and development.
Article analysis: Lifting GenAI Out Of The Trough Of Disillusionment
Unlock the true potential of GenAI by transforming business processes instead of just speeding them up. Discover innovative strategies for success.
Article analysis: The AI Advantage: Why Return-To-Office Mandates Are A Step Back
Explore how return-to-office mandates hinder workplace progress and trust, while AI-driven hybrid models boost employee morale and productivity.