Bookmark: Needed: More Than Digital Tools For Deskless Worker Productivity
Exploring the often-overlooked world of deskless workers, this insightful piece from Deloitte highlights the crucial gap in digital tool availability for frontline employees. With only 23% feeling adequately supported by technology, it’s clear that enhancing their productivity requires more than just new gadgets. The Boston Consulting Group further asserts that making work enjoyable significantly improves retention, showing that satisfaction can indeed drive workforce stability. This article sheds light on essential changes needed to better serve the majority of our labor force.
One impactful quote from the article is: “The lack of integration between digital tools and existing workflows and poor user design can create additional work for frontline workers and make it harder for them to perform their jobs”
Needed: More Than Digital Tools For Deskless Worker Productivity
Featured writing
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-Side Dashboard Architecture: Why Moving Data Fetching Off the Browser Changes Everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
Books
The Work of Being (in progress)
A book on AI, judgment, and staying human at work.
The Practice of Work (in progress)
Practical essays on how work actually gets done.
Recent writing
We always panic about new tools (and we're always wrong)
Every time a new tool emerges for making or manipulating symbols, we panic. The pattern is so consistent it's almost embarrassing. Here's what happened each time.
When execution becomes cheap, ideas become expensive
This article reveals a fundamental shift in how organizations operate: as AI makes execution nearly instantaneous, the bottleneck has moved from implementation to decision-making. Understanding this transition is critical for anyone leading teams or making strategic choices in an AI-enabled world.
Dev reflection - February 02, 2026
I've been thinking about what happens when your tools get good enough to tell you the truth. Not good enough to do the work—good enough to show you what you've been avoiding.
Notes and related thinking
Bookmark: Nearly all bosses are ‘accidental’ with no formal training—and research shows it’s leading 1 in 3 workers to quit
Untrained managers drive one in three employees to quit. Discover how effective leadership training can boost retention and workplace satisfaction.
Article analysis: Breaking operational barriers to peak productivity
Unlock peak productivity by breaking operational barriers; enhance customer satisfaction, reduce emissions, and improve employee retention for lasting success.
Article analysis: We need to talk about the emotional weight of work
Explore the emotional weight of work and discover strategies to manage procrastination, boost productivity, and foster personal fulfillment.