Bookmark: Needed: More than digital tools for deskless worker productivity
Discover how enhancing support for deskless workers goes beyond digital tools, driving productivity and improving workforce satisfaction and retention.
Exploring the often-overlooked world of deskless workers, this insightful piece from Deloitte highlights the crucial gap in digital tool availability for frontline employees. With only 23% feeling adequately supported by technology, it’s clear that enhancing their productivity requires more than just new gadgets. The Boston Consulting Group further asserts that making work enjoyable significantly improves retention, showing that satisfaction can indeed drive workforce stability. This article sheds light on essential changes needed to better serve the majority of our labor force.
One impactful quote from the article is: “The lack of integration between digital tools and existing workflows and poor user design can create additional work for frontline workers and make it harder for them to perform their jobs”
Needed: More Than Digital Tools For Deskless Worker Productivity
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
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The work of being available now
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Junior engineers didn't become profitable overnight. The work did.
We've been celebrating that AI made junior engineers profitable. That's not what happened. AI made it economically viable to give them access to work that actually builds judgment, work we always knew
Three projects, three opposite methods, all monster output days: what that taught me about when process helps and when it's just comfort
I've been running a portfolio of software projects using a mix of autonomous AI pipelines and human-led parallel agent sessions. Yesterday, three different projects had monster output days — and th...
What happens when the pipeline doesn't need you
So here's something I noticed today that I want to sit with. I run several projects that use autonomous pipelines — AI systems that pick up tasks, write code, open pull requests, ship changes. One ...
Bookmark: Nearly all bosses are ‘accidental’ with no formal training— and research shows it’s leading 1 in 3 workers to quit
Untrained managers drive one in three employees to quit. Discover how effective leadership training can boost retention and workplace satisfaction.
Article analysis: Breaking operational barriers to peak productivity
Unlock peak productivity by breaking operational barriers; enhance customer satisfaction, reduce emissions, and improve employee retention for lasting success.
Article analysis: We need to talk about the emotional weight of work
Explore the emotional weight of work and discover strategies to manage procrastination, boost productivity, and foster personal fulfillment.