Paul Welty, PhD AI, WORK, AND STAYING HUMAN

· found · management

Bookmark: Needed: More than digital tools for deskless worker productivity

Discover how enhancing support for deskless workers goes beyond digital tools, driving productivity and improving workforce satisfaction and retention.

Exploring the often-overlooked world of deskless workers, this insightful piece from Deloitte highlights the crucial gap in digital tool availability for frontline employees. With only 23% feeling adequately supported by technology, it’s clear that enhancing their productivity requires more than just new gadgets. The Boston Consulting Group further asserts that making work enjoyable significantly improves retention, showing that satisfaction can indeed drive workforce stability. This article sheds light on essential changes needed to better serve the majority of our labor force.

One impactful quote from the article is: “The lack of integration between digital tools and existing workflows and poor user design can create additional work for frontline workers and make it harder for them to perform their jobs”

Needed: More Than Digital Tools For Deskless Worker Productivity

Why customer tools are organized wrong

This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.

Infrastructure shapes thought

The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.

Server-side dashboard architecture: Why moving data fetching off the browser changes everything

How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.

The work of being available now

A book on AI, judgment, and staying human at work.

The practice of work in progress

Practical essays on how work actually gets done.

Your biggest problems are the ones running fine

The most dangerous failures in any system — technical or organizational — aren't the ones throwing errors. They're the ones that appear to work perfectly. And they'll keep appearing to work perfectly right up until they don't.

The day all five of my AI projects stopped building and started cleaning

I want to talk about something that happened this week that I almost missed because it looked boring. Five separate software projects — all mine, all running semi-autonomously with AI pipelines — i...

The silence that ships

Three projects independently discovered the same bug pattern today — code that reports success when something important didn't happen. The most dangerous failures don't look like failures at all.

Bookmark: Nearly all bosses are ‘accidental’ with no formal training— and research shows it’s leading 1 in 3 workers to quit

Untrained managers drive one in three employees to quit. Discover how effective leadership training can boost retention and workplace satisfaction.

Article analysis: Breaking operational barriers to peak productivity

Unlock peak productivity by breaking operational barriers; enhance customer satisfaction, reduce emissions, and improve employee retention for lasting success.

Article analysis: We need to talk about the emotional weight of work

Explore the emotional weight of work and discover strategies to manage procrastination, boost productivity, and foster personal fulfillment.