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Paul Welty, PhD AI, WORK, AND STAYING HUMAN

· artificial-intelligence · found

Bookmark: Mastercard exec wants companies to reskill workers before AI comes for their jobs

Mastercard's exec urges businesses to prioritize reskilling workers to prepare for the AI revolution and safeguard jobs.

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Mastercard exec wants companies to reskill workers before AI comes for their jobs

Why customer tools are organized wrong

This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.

Infrastructure shapes thought

The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.

Server-side dashboard architecture: Why moving data fetching off the browser changes everything

How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.

The work of being available now

A book on AI, judgment, and staying human at work.

The practice of work in progress

Practical essays on how work actually gets done.

The org chart your agents need

The AI community is reinventing organizational design from scratch — badly. Agencies figured this out decades ago. Competencies, not clients. Briefs, not prompts. Lateral communication, not hub-and-spoke. The answers are already there.

AI agents need org charts, not pipelines

Every agent framework organizes around tasks. The agencies that actually work organize around competencies. The AI community is about to rediscover this the hard way.

The delegation problem nobody talks about

When your automated systems start finding real bugs instead of formatting issues, delegation has crossed a line most managers never see coming.

Bookmark: GenAI comes for jobs once considered ‘safe’ from automation

Generative AI is reshaping secure jobs in education, finance, and ICT, creating both challenges and opportunities for adaptation in urban areas.

Bookmark: Klarna CEO says the company stopped hiring a year ago because AI ‘’can already do all of the jobs

Klarna's CEO reveals how AI's capabilities halted hiring, challenging traditional job models and reshaping the future of work in fintech.

AI and the Canadian workforce: A new era of jobs and skill development

Explore how AI reshapes jobs and skills in Canada, driving workforce evolution and new opportunities for growth and development.