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Paul Welty, PhD AI, WORK, AND STAYING HUMAN

· artificial-intelligence · found

Bookmark: Knowledge workers are leaning on generative AI as their workloads mount

Discover how knowledge workers are leveraging generative AI to manage increasing workloads and reclaim lost time in the evolving workplace.

In a revealing piece from Wrike, it’s clear that American workers are buckling under increasing workloads, with some roles ballooning by nearly 46% due to layoffs and added responsibilities. The article sheds light on how many are turning to generative AI as their lifeline, adopting tools like ChatGPT to reclaim precious hours lost to inefficiencies. Yet, a startling disconnect remains, as a mere 31% of companies have established any AI strategy. It’s a must-read for anyone interested in how tech is reshaping the modern workplace.

A notable quote from the article is: “The solution for many workers to help them cope is in adopting AI tools. This has led to the rise of BYOAI, aka bring your own AI to work.”

Knowledge workers are leaning on generative AI as their workloads mount

Why customer tools are organized wrong

This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.

Infrastructure shapes thought

The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.

Server-side dashboard architecture: Why moving data fetching off the browser changes everything

How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.

The work of being available now

A book on AI, judgment, and staying human at work.

The practice of work in progress

Practical essays on how work actually gets done.

The product changed its mind

A product pivoted its entire philosophy mid-session — from 'here's your list' to 'here's your next thing.' The code shipped in the same conversation as the idea. That's not iteration. That's something else.

Your project management tool was made for a non-human (AI) factory, not for you

Every project or task management tool on the market descends from Frederick Taylor's factory floor. The assumptions were wrong then. They're catastrophic in the Age of AI.

The last mile is all the miles

Building the product is the fun part. Deploying it, configuring auth, pasting email templates into dashboards, rotating leaked API keys — that's where the work actually lives.

Article analysis: AI revolution reshapes work and home, accelerates faster than any previous technology

Discover how generative AI is rapidly reshaping work and home life, achieving unprecedented adoption rates and impacting productivity across industries.

Bookmark: The AI job market is set to snowball in 2025

Discover how the AI job market will surge by 2025, driven by demand for skills across industries and increasing integration of AI technologies.

Bookmark: Sam Altman says OpenAI’s new o3 ‘reasoning’ models begin the ‘next phase’ of AI. Is this agi?

Explore how OpenAI's new o3 reasoning models could redefine AI and usher in the next phase toward Artificial General Intelligence (AGI).