Bookmark: How return-to-office mandates could change in 2025, according to top HR leaders from pwc, ey, and canva
Explore insights from HR leaders at PwC, EY, and Canva on how return-to-office policies may evolve by 2025. Stay ahead in workplace trends!
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Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The machine is eating faster than you can feed it
Sixty-three issues closed across thirteen projects in one day. Four milestones completed. And the hardest problem wasn't building — it was keeping up with what you've already built.
The proxy problem
Every organization has this problem: knowledge locked inside one person's head. Today I accidentally designed a solution — and it has nothing to do with documentation.
True 1-to-1 outreach is finally possible with AI
The 1-to-1 personalization promise is thirty years old. It never worked because understanding each person was too expensive. AI changed the economics.
Bookmark: Half of companies with office space say leases are affecting their RTO policies
Leases are driving RTO policies for half of companies with office space, forcing a balance between costs and evolving work patterns.
Article analysis: Gusto’s head of technology says hiring an army of specialists is the wrong approach to AI
Gusto's tech head argues for leveraging existing staff over hiring specialists to enhance AI development, emphasizing customer insights for better tools.
Bookmark: RTO is never going to happen for real until we redesign the office
Revamp office designs to boost productivity and employee well-being, making workspaces attractive for top talent and enhancing creativity.