Paul Welty, PhD AI, WORK, AND STAYING HUMAN

Bookmark: How AI Agents Are Transforming The Future Of Sales

Discover how AI agents are revolutionizing sales with personalized engagement, specialized tools, and a deeper understanding of customer intent.

In Rush Shanani’s insightful exploration of AI in sales, he highlights how AI-powered systems are reshaping the landscape by enabling personalized customer engagement at scale. I find his argument for specialized AI tools compelling; they offer precise task excellence and a deep understanding of user intent. This shift not only amplifies human talent but also marks a transformative moment for sales strategy.

“The next wave of AI won’t be about who has the most sophisticated agents. It’ll be about who has the deepest understanding of user intent and the most precisely crafted tools for each job.” This quote encapsulates the article’s core argument about the future of AI in sales focusing on specialization and precision in addressing specific tasks and understanding customer needs.

How AI Agents Are Transforming The Future Of Sales


Featured writing

Why customer tools are organized wrong

This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.

Infrastructure shapes thought

The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.

Server-Side Dashboard Architecture: Why Moving Data Fetching Off the Browser Changes Everything

How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.

Books

The Work of Being (in progress)

A book on AI, judgment, and staying human at work.

The Practice of Work (in progress)

Practical essays on how work actually gets done.

Recent writing

We always panic about new tools (and we're always wrong)

Every time a new tool emerges for making or manipulating symbols, we panic. The pattern is so consistent it's almost embarrassing. Here's what happened each time.

Dev reflection - February 03, 2026

I've been thinking about constraints today. Not the kind that block you—the kind that clarify. There's a difference, and most people miss it.

When execution becomes cheap, ideas become expensive

This article reveals a fundamental shift in how organizations operate: as AI makes execution nearly instantaneous, the bottleneck has moved from implementation to decision-making. Understanding this transition is critical for anyone leading teams or making strategic choices in an AI-enabled world.

Notes and related thinking

Bookmark: AI Agents Will Be Manipulation Engines

Explore how personal AI agents could manipulate consumer behavior and perceptions by 2025, shaping reality while exploiting psychological vulnerabilities.

Bookmark: Why Agents Will Change Everything You Know About AI

Discover how autonomous AI agents are revolutionizing industries, enhancing efficiency, and transforming the workplace for sustained success and innovation.

Bookmark: How OpenAI's new ChatGPT agent can do the research for you - access it here

Discover how OpenAI's ChatGPT Deep Research agent transforms research by autonomously gathering and synthesizing information in minutes.