Bookmark: Do recent college grads need workplace etiquette training?
Explore why 81% of managers advocate for workplace etiquette training for recent grads, focusing on skills like conflict resolution and teamwork.
I recently came across an interesting article from Intelligent.com revealing how 81% of managers see the need for workplace etiquette training for recent grads. They highlight weaknesses in areas like feedback and cellphone etiquette. It’s fascinating to see companies focusing on professionalism through training that covers conflict resolution and teamwork. As someone who values skill-building, these insights resonate deeply with me.
“The top topics and skills covered in workplace etiquette training programs are conflict resolution, diversity and inclusion, and collaboration and teamwork.”
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The ghost in the git config
We spent three hours exorcising a dead bot from our deployment pipeline. The lesson wasn't about git.
The day the fleet shipped everything
One session. Three products. Seventy-plus features. What happens when you stop planning and start dispatching.
Knowledge work was never work
Knowledge work was always coordination between humans who couldn't share state directly. The artifacts were never the work. They were the overhead — and AI just made the overhead optional.
Article analysis: We need to talk about the emotional weight of work
Explore the emotional weight of work and discover strategies to manage procrastination, boost productivity, and foster personal fulfillment.
Bookmark: Gen z workers think showing up 10 minutes late to work is as good as being on time
Explore the clash between Baby Boomers and Gen Z over punctuality in the workplace, revealing how attitudes towards time impact productivity and collaboration.
Article analysis: 9 surprisingly simple ways to get people to respond to your email
Boost your email response rates with 9 simple strategies, including effective subject lines and concise messaging, to engage your audience effectively.