AI’s role in the future of work

Explore how AI transforms the future of work by enhancing skills, personalizing engagement, and driving ethical talent strategies for a competitive edge.

The key insights from this article are that the future of work will involve a heavy dose of AI, and companies need to cultivate an AI-ready workforce. AI can be viewed as an ally that augments human potential. Companies should leverage AI to identify emerging skills gaps, build talent transformation programs, and personalize employee engagement. Agility in talent strategies is crucial, and companies should establish AI-driven talent acquisition programs and upskilling initiatives. AI ethics should be embedded in operations to eliminate bias and counteract job displacement.

Original article: Is There a Future of Work with AI?

Featured writing

Why customer tools are organized wrong

This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.

Infrastructure shapes thought

The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.

Server-side dashboard architecture: Why moving data fetching off the browser changes everything

How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.

Books

The work of being available now

A book on AI, judgment, and staying human at work.

The practice of work in progress

Practical essays on how work actually gets done.

Recent writing

Dev reflection - February 20, 2026

I want to talk about the difference between execution and verification. Because something happened this week that made the distinction painfully clear, and I think it matters far beyond software.

Dev reflection - February 18, 2026

There's a moment in any system—a team, a company, a workflow—where the thing you've been optimizing for stops being the constraint. And you don't notice right away. You keep pushing on the old bott...

Dev reflection - February 17, 2026

I want to talk about staging areas. Not the technical kind—the human kind. The places where work goes to sit. The inbox you check before forwarding. The draft folder. The approval queue. The meetin...

View all writing →

Related thinking