AI writing tools are surprisingly good
Discover how AI writing tools like Jasper and ChatGPT deliver quality that rivals experienced writers, revolutionizing content creation for blogs and marketing.
Is anyone else blown away by the quality and potential impact of the #AiWriter #AI #Writing work products from tools like Jasper, ChatGPT, or wherever? I routinely write, edit, buy writing, and buy editing, and this seems like it’s going to be hugely disruptive at least in the “middle” writing world that I mostly inhabit … blogs, brochures, marketing copy, etc. Most of the few random first-draft tests I’ve done are at least as good as the product from experienced human writers in these areas.
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The second project problem
Your system works. Then you try it somewhere else and it falls apart. The gap between 'works here' and 'works anywhere' is where most automation dies — and most organizations never look.
The smartest code you'll ever delete
The most dangerous kind of waste isn't the thing that doesn't work. It's the thing that works beautifully and shouldn't exist.
The first real user breaks everything
Your product works until someone actually uses it. The gap between 'works in dev' and 'works for a person' is where most systems fail — and most organizations avoid looking.
Build for the loop, not the lecture
A junior developer used to wait days for mentor feedback. Now that loop closes in seconds. When feedback is scarce, you batch your questions. When feedback is abundant, learning becomes continuous. AI changes the supply side of learning—most of our systems weren't designed for this.
If it can be automated, it wasn’t the work
I keep noticing people talk about AI like it's a wave that's about to hit them. "Will it take my job?" "How do we adopt it fast enough?" "How do we...
When intelligence gets cheap, judgment becomes priceless
A lot of people are treating AI like it's going to replace "thinking." It won't. What it will replace is the comforting illusion that thinking was...