AI offers relief from email overload
Transform your email management with AI tools that help triage and compose replies, making remote work more efficient and sustainable.
" The urge to make up for reduced in-person contact with even more online contact has left today’s workers even more besieged by incoming email, messaging and other electronic communications. Into this maelstrom rides AI, with tools that promise to triage our inbox or take on the hard work of composing replies. Hybrid work has intensified an enormous pain point that AI offers to cure—and in offering us some tools for managing overload, AI may make remote work more attractive and sustainable."—The New “Hybrid Work” is “AI + Humans” - JSTOR Daily
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
Dev reflection - February 20, 2026
I want to talk about the difference between execution and verification. Because something happened this week that made the distinction painfully clear, and I think it matters far beyond software.
Dev reflection - February 18, 2026
There's a moment in any system—a team, a company, a workflow—where the thing you've been optimizing for stops being the constraint. And you don't notice right away. You keep pushing on the old bott...
Dev reflection - February 17, 2026
I want to talk about staging areas. Not the technical kind—the human kind. The places where work goes to sit. The inbox you check before forwarding. The draft folder. The approval queue. The meetin...
Discover the power of AI
Unlock innovation with AI as your collaborative partner, enhancing creativity and productivity in the hybrid work environment. Discover the benefits today!
Embracing the AI workforce
Discover how AI enhances the workplace by fostering collaboration and spontaneity, offering a fresh alternative to traditional office dynamics.
Productivity and offices
Discover why traditional offices boost productivity and remain essential despite the rise of remote work. Uncover the truth behind workplace effectiveness.